PRIVACY POLICY
At Fergus James, we value your privacy and are committed to keeping your personal information safe. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or contact us.
1. WHO WE ARE
Fergus James is a luxury designer jewelry brand based in Dubai, creating custom-made, handcrafted fine jewelry solutions to clients worldwide.
2. WHAT INFORMATION WE COLLECT
We may collect the following types of personal information:
a. Personal information you provide:
- Name
- Email address
- Phone number
- Address (for shipping)
- Payment information
- Information provided during consultations or custom orders
b. Automatically Collected Information:
- Browser type and version
- Device information
- Pages visited on site
- Cookies and tracking technologies (see Cookie section)
3. HOW WE USE YOUR INFORMATION
We use your data for the following purposes:
- To process and fulfill your orders
- To communicate with you about products and services
- To respond to inquiries and customer service requests
- To improve our website and shopping experience
- To provide personalized jewelry recommendations
- To comply with legal obligations
4. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties. We may share your data with:
- Service providers helping us operate our business (payment processors, shipping companies)
- When required by law or to protect our rights
- Our trusted partners strictly for business operations
5. YOUR RIGHTS
Depending on your location, you may have the following rights:
- The right to access the personal data we hold about you
- The right to correct or update your information
- The right to delete your personal data (where legally possible)
- The right to object to the processing of your data
- The right to withdraw consent for marketing
To exercise these rights, please email info@fergusjames.com
6. DATA SECURITY
We take steps to ensure all information is securely stored, and transmissions are protected using SSL encryption. We may store some information in secure cloud platforms.
7. COOKIES
We use cookies to enhance your experience on our website:
- Essential cookies for website functionality
- Analytics cookies to understand site usage
- Advertising cookies to provide relevant ads
You can manage your cookie preferences through your browser settings.
8. INTERNATIONAL DATA TRANSFERS
As we operate globally, your data may be transferred and stored in countries outside your own. We ensure adequate safeguards are in place to protect your information during such transfers.
9. RETENTION OF DATA
We retain personal information only as long as necessary (such as for accounting or legal reasons), or as permitted by law. We will securely delete data when no longer needed.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. CONTACT US
For questions or concerns regarding this Privacy Policy, contact us at:
