Yes all our shipments are fully insured and tracked.

Yes – customers get a 1.5% discount for bank transfers off the website prices – the discount will be applied on the final part of the payment – not the deposit, so pay the deposit using your card and click the bank transfer option for final payment at checkout.

Whatsapp - +971 52 360 6874
Email – info@fergusjames.com
Instagram – Fergus James Diamonds
Location – Fergus James Dubai HQ

Typically between 4-14 days depending upon the design.
Rings can be fast tracked if the order is urgent. If you wish to fast track your order please contact the sales team on either through WhatsApp +971 52 360 6874 or email us at info@fergusjames.com and we'd be happy to help!

30 day returns
Diamond quality guarantee
Lifetime warranty
Aftercare services in Dubai (UAE), London (UK), Dublin (Ireland), Brisbane (Australia) and New York (USA)
Price match guarantee – if you find the same diamond for less we'll beat the price by 1%

With his father a geologist, from a very young age Fergus gained a deep appreciation of the natural processes that combine to create beautiful diamonds and rare gemstones. With a vision to bring high quality, ethical diamonds, with stunning bespoke jewellery, to customers across the world, Fergus established Fergus James.

Yes – please contact us on info@fergusjames.com.

Yes – please contact the team to book an appointment.
Whatsapp : +971 52 360 6874
Email: info@fergusjames.com
Come in and see us!

Rings can be fast tracked if the order is urgent.
For fast tracking please contact the sales team via WhatsApp +971 52 360 6874 or drop us an email on info@fergusjames.com!

No – we'll do everything we can to get the ring to you as fast as we can.

Typically between 4-14 days depending upon the design.
Rings can be fast tracked if the order is urgent. If you wish to fast track your order please contact the sales team on either through WhatsApp +971 52 360 6874 or email us at info@fergusjames.com and we'd be happy to help!

We can work with you to help estimate her size, we aim to get it within a couple sizes so it can be easily resized after.

Updates will be available on your profile once you've placed the order – you can also contact your sales consultant for updates, or send us an email info@fergusjames.com
The moment the ring is finished we'll send you images and videos prior to collection/shipping.

Step 1 – Select your ring style
Step 2 – Select your diamond
Step 3 – Customize you order (if required)
Step 4 – Pay 25% deposit to secure the order
Step 5 – Wait a few days whilst Fergus James works his magic
Step 6 – Collect from our head office or have the ring delivered to your doorstep
Step 7 – Ask her to marry you
Step 8 – She says YES!

We accept Visa, Mastercard, Amex and Paypal – a small premium is charged for Amex and Paypal payments as their transaction rates are really high.
Payments must be made in AED to our bank account:
Company name: Diamond Rocks Trading DMCC
Bank: Dubai Islamic Bank
IBAN: AE020240089520211436801
Account number: 089520211436801
Swift Code: DUIBAEAD
Please message us is you have any further questions regarding payment.

Sales taxes and duties are added at the checkout stage – the taxes and duties vary depending on your shipping destination or shipping point – if the sales tax is not added at checkout then you'll need to pay DHL prior to them delivering the goods.

No – we only require a 25% deposit for you to secure the order – we trust that you're serious about your selection!
Full payment is required within 3 months of order confirmation unless agreed otherwise.
If full payment is not paid within 3 months, Fergus James reserves the right to cancel the order & hold the deposit.

All of our shipping parcels are unbranded from the outside). When we ship a product, the parcel will always be covered by a DHL bag so no-one will ever be able to guess what is inside.

Yes, all shipments are tracked with our shipping partner DHL.

For all orders over $1,500, international shipping is included.

Rings can be collected from our Dubai HQ office located at office 11F, floor 11, Almas Tower, Jumeirah Lakes Towers!
If we are shipping the ring we deliver door to door, fully insured.
Get in touch to book your appointment!

Fergus James ship internationally using DHL Express (Fully Tracked and Insured)
There are few execptions to this due to DHL not shipping for security reasons.
Please message us is you have any further questions regarding shipping.

Yes you can – once you are sure you want to cancel the order we would ask you to contact your sales consultant or email us at info@fergusjames.com – once the order is cancelled, refunds will be issued within 5-10 working days.

At Fergus James, we are confident in our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your product is damaged due to a manufacturing defect, we will repair the product or, if we deem appropriate, replace the product.

Please note that slight irregularities and variations in craftsmanship, natural characteristics or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.

Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft.

Yes, we offer complimentary aftercare services in our main office in Dubai (UAE). We recommend having your diamond ring cleaned and inspected once per year or in the event of trauma.

Some examples of Fergus James' Complimentary Services would include:
- Resizing
- Prong Tightening
- Polish & Cleaning
- General Ring Inspection
- Rhodium Coating

For peace of mind we also have aftercare workshops in London (UK), Dublin (Ireland), Brisbane (Australia) and New York (USA) - who will offer one free resize within 6 months of purchase.

Please contact your sales consultant directly or email us at info@fergusjames.com

We offer customers piece of mind by allowing them to return their product within 30 days of their order being delivered.
To qualify for returns, Fergus James must receive the returned item no later than 30 days after the collection/shipping date. The item must be unworn and in its perfect original condition without any damage.
Fergus James offers all clients free shipping with orders, we require our customers to cover the cost of the shipping when returning an item to us.

The refund will take between 5 – 10 working days.

The item must be unworn and undamaged.
The item must be a natural white diamond (No refunds on lab-grown diamonds, coloured diamonds or gemstone jewellery unless agreed prior)
The item must have all accompanying documentation (GIA certificate etc.)
The item must be received within 30 days of the collection/shipping date.
Item must be below $10,000.
Item must be a design from our website and not a custom design signed off by the customer

To ensure zero risk for all our customers every single diamond that we select, or you order, goes through a thorough inspection process before we confirm the diamond. If it doesn't match our sparkle and clarity requirements, that ensure the diamond looks amazing, we reject the diamond and offer a 100% refund or find you something else that is either equal or better than the initial option.

Please visit our Education section , Youtube channel or contact us for a personal consultation on +971 52 360 6874 or send us an email at info@fergusjames.com

30 day returns
Diamond quality guarantee
Lifetime warranty
Aftercare services in Dubai (UAE), London (UK), Dublin (Ireland), Brisbane (Australia) and New York (USA)
Price match guarantee – if you find the same diamond on our website for less we'll beat the price by 1%

Fergus James diamonds are 100% conflict free and in compliance with the United Nations Kimberly process – Our diamonds are purchased through De Beers and Al Rosa sightholders so come from the following Countries – South Africa, Botswana and Angola. De Beers and Alrosa supply many established brands such as Cartier and Harry Winston.

GIA are the world's leading diamond grading laboratory and have the strictest and most consistent diamond grading standards – other laboratories over grade diamonds so the certificates do not necessarily accurately represent the true properties of the diamond. For this reason Fergus James only sells natural GIA certified diamonds.

Yes, no problem at all – please discuss with your sales consultant or email us on info@fergusjames.com.

Yes! – Anything that is used on a regular basis is subject to natural wear and tear so needs to be looked after properly. For the warranty to apply you need to maintain your jewellery once a year professionally. White gold rings and jewellery needs to be recoated with rhodium once every 12-36 months depending upon wear and tear.

Cleaning your jewellery at home is really easy and should be done once a week to keep your diamond sparkling! It can be done in 7 simple steps.
Place your jewellery in a small bowl (ideally plastic)
Add liquid soft hand soap directly to the piece – do NOT use bleaches, vinegar, clothes/dishwasher detergents
Add hot water (hot to touch but not boiling) to the bowl
Leave to soak for 5 minutes
Gently brush with an old toothbrush Rinse in warm water
Dry with a hair dryer
When your ring is scratched (metal scratches easily so this will happen) only a professional polish will remove the scratches.

We can typically resize easily within 2-3 EU sizes depending on the ring style, outside of this may require a remake. Full eternity's cannot be resized and will need to be remade.

Fergus James offers one complimentary resizing in the following countries:
- Head Office – Dubai - UAE
- Aftercare workshop – London - UK
- Aftercare workshop – New York - USA
- Aftercare workshop – Dublin - Ireland
- Aftercare workshop – Brisbane - Australia

*Complimentary resizing at our aftercare workshops only valid for 6 months after purchase.

We offer 18k White, Yellow & Rose Gold as well as Platinum for all our jewellery.
For advice on which metal we recommend, contact the Fergus James team.